Here is a professional Return & Refund Policy for your website Afrul Enterprise (mango / fresh produce business):
At Afrul Enterprise, we are committed to delivering fresh, high-quality mangoes and organic products. Since we deal with perishable goods, our return and refund policy is carefully designed to maintain product freshness and fairness.
1. Nature of Products
All our products, including fresh mangoes and organic produce, are perishable items. Therefore, returns are accepted only under specific conditions mentioned below.
2. Eligible Return Conditions
You may request a return or refund if:
- The product is damaged during delivery
- The product is spoiled or rotten at the time of delivery
- You received the wrong item
- The quantity delivered is incorrect
📌 Complaints must be reported within 24 hours of delivery.
3. Proof Requirement
To process your request, you must provide:
- Clear photos or videos of the damaged/spoiled product
- Order number and delivery details
Without proper proof, refund requests may not be approved.
4. Non-Returnable Situations
Returns or refunds will not be accepted if:
- Complaint is raised after 24 hours of delivery
- The product has been partially consumed
- Damage occurred due to improper storage by the customer
- Taste preference issues (natural variations in sweetness or ripeness)
5. Refund Process
If your request is approved:
- Refund will be processed to the original payment method
- Refund timeline: 5–7 business days
- In case of Cash on Delivery (COD), refund may be processed via bank transfer or UPI
6. Order Cancellation
- Orders can be canceled only before dispatch.
- Once the order is shipped, cancellation may not be possible due to the perishable nature of goods.
7. Replacement Policy
In some cases, instead of a refund, we may offer:
- Replacement shipment
- Store credit
- Partial refund (depending on the issue)
8. Contact for Return & Refund
To request a return or refund, please contact us:
Afrul Enterprise
Wadgaon Shree, Pune, Maharashtra
📞 +91 9546256227
📧 afrulenterprise@gmail.com